bajl Privacy Policy

bajl ("we", "us", "our", or the "Operator") is committed to protecting the privacy and personal data of all individuals who access or use the bajl platform at bajl.bio (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bajl.

By registering an account on bajl, making a deposit, placing a bet, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy in its entirety. If you do not agree with any part of this Policy, you must not use the bajl Platform and should close your account by contacting [email protected].

This Policy applies to all bajl products and services, including cricket betting, live casino, slots, Lucky Dice, Finance / Wallet, and all other features accessible via the bajl Platform. It applies to all players located in Bangladesh and any other territory from which the Platform is lawfully accessible.

bajl collects personal data in several ways: directly from you when you register or use the Platform, automatically through your interaction with the Platform, and from trusted third-party verification and payment providers. The categories of personal data we collect include:

bajl does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers unless specifically required for regulatory compliance, in which case collection will be disclosed to you at the time.

bajl uses personal data collected from players for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the bajl Platform.
• Service delivery: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other approved payment channels; to facilitate betting and gaming activity; to credit bonus awards and process promotional claims.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) requirements, including identity verification and transaction monitoring.
• Responsible gaming: To monitor gambling patterns, identify players who may be exhibiting signs of problem gambling, enforce self-exclusion requests, and apply deposit limits or cooling-off periods as requested or required.
• Platform security: To detect, investigate, and prevent fraudulent transactions, multiple account registrations, bonus abuse, and other prohibited conduct as defined in the bajl Terms & Conditions.
• Customer support: To respond to your enquiries, process complaints, and maintain records of communications for quality assurance purposes.
• Platform improvement: To analyse aggregated usage data and improve the performance, features, and content of the bajl Platform — including cricket betting markets, slot game selection, and live casino offerings.
• Direct communications: To send you transactional notifications (deposit confirmations, withdrawal updates, password reset emails) and, where you have consented, promotional communications about bajl offers and events.

bajl processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform our contract with you — i.e., to provide the bajl gaming and betting services you have requested.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC obligations, and responsible gaming mandates.
• Legitimate interests: Processing carried out for bajl's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your freely given, specific, informed, and unambiguous consent — for example, in relation to optional marketing communications. You may withdraw your consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out prior to withdrawal.

bajl does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other approved payment providers — solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist bajl in verifying your identity and age in compliance with applicable regulations.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios — to the limited extent necessary to enable game functionality and resolve disputes.
• IT and hosting providers: Infrastructure and hosting partners that store and process Platform data on bajl's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where bajl is required by law, court order, or a competent regulatory authority to disclose personal data.
• Fraud prevention agencies: Where bajl has a legitimate interest in disclosing data to prevent, detect, or investigate fraud or financial crime.

All financial transactions on bajl are denominated in Bangladeshi Taka (BDT). bajl processes payments exclusively through approved, regulated payment channels. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or a Bangladeshi bank, your payment credentials are transmitted directly to the relevant payment provider using encrypted channels. bajl does not store full mobile wallet PINs, full bank card numbers, or online banking passwords on its own servers.

bajl retains records of transaction amounts, timestamps, payment method types, and transaction reference numbers for audit, compliance, and dispute resolution purposes. These records are kept for the duration specified in Section 09 (Data Retention) of this Policy.

bajl reserves the right to request additional documentation to verify the ownership of a payment method before processing a withdrawal. This is a fraud-prevention measure designed to protect your funds and is consistent with our KYC obligations.

bajl uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the bajl Platform. bajl uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in to your bajl account and security tokens that protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled.
• Performance and analytics cookies: Collect anonymised information about how visitors use the bajl Platform — for example, which game categories are most visited and how long players spend on the cricket betting section. This data helps us improve Platform performance and content.
• Functionality cookies: Remember your preferences and settings, such as your preferred language, display settings, and last-visited game category, to provide a more personalised experience.
• Responsible gaming cookies: Track session duration and betting activity to support the delivery of reality-check notifications and other responsible gaming tools.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of the bajl Platform, particularly features that rely on your stored preferences.

bajl implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bajl Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms; bajl staff cannot view your password in plain text.
• Access controls that restrict internal access to personal data to authorised personnel on a strict need-to-know basis.
• Regular security assessments and penetration testing of the bajl Platform infrastructure.
• Automated transaction monitoring systems designed to detect unusual account activity and flag potential fraud or unauthorised access in real time.
• Secure, geographically redundant data backup systems to protect against accidental data loss.

While bajl takes all reasonable precautions to safeguard your data, no digital system can guarantee absolute security. You are responsible for maintaining the confidentiality of your bajl login credentials. If you suspect that your account has been accessed without your authorisation, please contact [email protected] immediately.

bajl retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with AML/KYC record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping obligations.
• Customer support communications: Retained for three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Technical and usage data (log files): Typically retained for twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you remain an active player and for up to three (3) years following account closure or withdrawal of consent.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

Subject to applicable law and certain conditions, you have the following rights in relation to the personal data bajl holds about you:

• Right of access: You may request a copy of the personal data bajl holds about you and information about how it is being processed.
• Right to rectification: You may request that bajl correct any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you may request that bajl delete your personal data. Note that this right is subject to overriding legal retention obligations, particularly in relation to AML/KYC records.
• Right to restrict processing: You may request that bajl restrict the processing of your personal data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that bajl provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of bajl's legitimate interests, including any direct marketing communications.

To exercise any of these rights, please submit a written request to [email protected]. bajl will respond to verified requests within 30 days. bajl may ask you to verify your identity before processing a data rights request to protect against unauthorised access to your personal information.

The bajl Platform is strictly intended for adults aged 18 years and above. bajl does not knowingly collect, process, or store personal data from individuals under the age of 18. If bajl becomes aware that personal data has been collected from a minor, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the originating payment method after standard verification checks.

If you are a parent or guardian and believe that your child has registered on the bajl Platform, please contact [email protected] immediately so that we can investigate and take appropriate action without delay.

bajl reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or bajl's data processing practices. When material changes are made, bajl will notify registered players via the contact details associated with their account and will update the effective date at the top of this Policy.

Your continued use of the bajl Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of, and where applicable your consent to, the revised terms. We encourage you to review this Policy periodically to stay informed about how bajl protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bajl holds about you, please contact our data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time: bajl aims to respond to all privacy-related requests within 30 days of receipt.

Players are encouraged to retain a copy of this Privacy Policy for their own records. All formal data subject requests should be submitted in writing to the email address above, clearly marked with the subject line "Privacy Request — [Your bajl Username]".